TERMS AND CONDITIONS
To provide the best service, you can exchange the selected product. The process of redemption can be done provided that the product purchased is still in good condition as before and has never been used. The redemption rules are as follows:
1. Goods are 100% and never used.
2. Maximum H + 3 after the goods arrive at the consumer.
3. Contact us at CS
Whatsapp: + 6281-220-715131
SMS / Phone: + 6281-220-715131
4. The redemption will be made after the sr leather product to be exchanged has been received by our CS.
5. Our CS will process the redemption for 7 working days
6. Lastly, we will do the delivery of our products.
REFUND / REGARDLESS BECAUSE OF DEFECTED GOODS OR SOLID SIZE
You may refund if the product received is damaged or defective, We are ready to accept again for exchange. Rules of return/redemption due to defective or incorrect items are as follows:
1. You just need to contact our CS to make a redemption, then we will help you to redeem.
2. Redemption will be made after the SR Leather product to be exchanged has been received by our CS
3. Our CS will process the redemption for 7 working days
4. Lastly, our CS will do the delivery of SR LEATHER new product
In the event of a delivery error, the first thing you should do is report to our CS immediately. Inform your personal data, the happiness that happened, and the goods you should get. This delivery error will be resolved as soon as possible.
NEED TO REMEMBER
To redeem/refund the goods must be still in the original state (unused, not dirty, the skin is not folded, etc.). If we find the goods have been used and in bad condition, we can not accept the redemption process. The goods will be sent back to you directly.
Q: Can I refund?
A: We are sorry we can not refund, we can only redeem your goods with the same model or type.
Q: What if the jacket is too big?
A: We will do the sewing again to shrink your jacket.
Q: What if the jacket is too small?
A: Sorry, the leather jacket cannot be enlarged