FREQUENTLY ASKED QUESTION
FAQ has 5 sub-categories
- General FAQ
- Products and Services
- Complaints and Returns
- Frequently Asked Questions
What is the SR LEATHER?
A company in the field of fashion industry with a basis of leather
Where the domicile of SR LEATHER?
Bandung – Indonesia
Is the SR LEATHER producing the jacket?
Yes, we produce own jacket.
We are a manufacturer, distributor and retailer.
Where SR LEATHER store?
Kopo Sekeloa No. 3 Bandung – Indonesia 40226
Can I come to your store?
Yes, you can go directly to our store by clicking this maps link https://goo.gl/maps/o4LcfcTkTk92
What is operating hours of the store?
Monday – Sunday
9:00 a.m. to 8:00 p.m.
Can I shop online?
Yes, you can shop online at:
Instagram: https://instagram.com/srleather (id: srleather)
Facebook: https://facebook.com/srleather (id SR Leather Jacket)
* Customer Service
Whatsapp : +6281-220-715131
SMS/Telp : +6281-220-715131
- PRODUCTS AND SERVICES
What about the quality of SR LEATHER products?
LEATHER SR product very well to international standards, has a neat stitching, quality leather and materials selection standards.
Is this a genuine leather?
Yes, all of the materials we use use 100% genuine leather. We do not use synthetic or artificial materials.
Is the SR LEATHER have ready stock?
Yes, we have goods ready for sale and have stock.
But not all models have a stock.
What if the goods are not in a condition ready stock?
You can buy with pre order methods to our customer service
How long does the process of the pre-order?
We take a maximum of 5-7 days for pre-order
We can meet the minimum time in 3 days.
How many products category owned by SR LEATHER?
We have three categories of products including:
- Remake Products
- Premium Products
- Exclusive Products
What it Remake Product?
Remake Product is product leather jacket made of used leather jacket.
For details you can click on this link: https://srleather.co.id/remakeproduct for remake products.
What is the Premium Product?
Premium products are products of leather jackets are made of the new material from skin sheets with premium quality.
For details you can click on this link: https://srleather.co.id/premiumproduct for Premium Products.
What’s Exclusive Product?
Exclusive products are products of leather jackets are made of the new material from the sheet quality leather Exclusive. Suitable for Corporate Officials or Corporate President.
For details you can click on this link: https://srleather.co.id/exclusiveproduct for Exclusive Products.
Can I add accessories on my leather jacket?
Yes, you may request us additional accessories according to the agreement.
What is the minimum to bought the SR LEATHER product?
There is no minimum order, you can buy whatever you like and whatever you want.
What colors do you have?
We had a Primary color and secondary color
-Coklat, Young Brown, Dark Brown *
-Red, Blue, Tan, Gray, and others
Is there a difference in price if you choose a color?
Yes, there are differences pricing in the types of colors
The main color is black.
Similar colors brown incur additional price
Secondary colors incur additional price
How do I buy a product SR LEATHER?
You can choose the products that you like in the gallery instagram, website or our facebook.
Then you can contact us by using the following methods:
* Contact our Customer Service at
SMS / Phone: +6821-220-715131
* Come directly to our store
Jalan Kopo Sekeloa No. 3 Bandung
* Buying directly on the website
Make payments according to the price informed from our customer service.
Goods sent immediately.
How is the payment system?
You can select multiple payment methods
- Bank Transfer
Have I should to full payments?
You can pay the full payment or down payment with a minimum of 60% of total transactions.
What about shipping?
Shipping charges by consumers
Shipping charges will adjust the standard price listed on each delivery services.
How long is the delivery time?
We will offer the fastest delivery in accordance with the package provided by the shipping service.
Our delivery time at 09.00 pm and 13.00 pm every day.
How is shipping to overseas locations?
We receive deliveries abroad, we will send our packages according to the export policy and price appropriate standard delivery service provider.
Any shipping carrier?
We have a delivery service as follows:
+ Normal Packaging
: JNE, TIKI, POS, JNT
+ National Expedition
+ International Expedition
+ Local (Area Bandung-Indonesia)
: Go-Jek, Uber, Grab, etc.
How About Cash On Delivery?
We only serve the shipping and come directly to our shop.
How about measure and size provided by SR LEATHER?
We provide size
* S, M, L, XL, XXL, and so on
* Custom Size
What size is in accordance with international standards?
No, the leather jacket has another standard size
How do I measure my size?
This is a detail of our leather jacket size
For the first step we will explain in the measurement category
LB : Shoulder Width
LIB : Chest
TB : Body Height
PT : Long Hand
LTA : Width Upper Hand
LTB : Wide Lower Hand
* LIP : Waist (For Women)
* LIPI : Hip Circumference (For Women)
|Men Size (cm)|
|US Universal Size Men||14||14½||15||15 ½||16|
|LTA||Lebar Tangan Atas||40||42||46||48||50|
|LTB||Lebar Tangan Bawah||20||22||24||24||26|
|Women Size (cm)|
|US Universal Size Women||8||10||12||14||16|
|LTA||Lebar Tangan Atas||38||40||42||44||46|
|LTB||Lebar Tangan Bawah||20||22||22||24||24|
Is there an easier way to determine the size?
Yes, you can see the size of the US universal size
I do not understand US universal size, I just wanted to size according to my body?
You can send your favorite jacket (jacket any) that fit your size to us, we will adjust the jacket.
Is there a price difference in choosing the size?
There is, for sizes XL, XXL will be charged an additional Rp. 50,000
For the size XXXL charged Rp. 100,000
What Cooperation to do with SR LEATHER?
Cooperation Agency / Reseller
What is the company’s cooperation?
Cooperation company can represent several areas, areas of economic cooperation, product innovation and other through the agreement in the MOU.
What is the company’s procurement cooperation?
Our company will help the company to fill the procurement of leather jackets at any branch or head office. Starting from the Top Management, Middle to Low Management that will distinguish each type and designation.
How do I make the company’s procurement cooperation?
We will send the bid proposal to the company and we will conduct hearings to conduct further continuation of cooperation.
How do we contact SR LEATHER for cooperation?
We communicate the door, our Customer Service will connect you with the cooperation division LEATHER SR.
What is a marketing cooperation?
Marketing cooperation is cooperation Consignment system conducted by Factory Outlet, Fashion Store, Clothing, Cooperative Company and others. Policies can be set according consignment MOU agreed
What is Cooperation Agent / Reseller?
Cooperation undertaken by other retail merchants to sell products SR LEATHER.
How do I register as a Reseller Agent?
You can contact our customer service and will be given a form link and code Reseller.
Are there any costs to become a Reseller?
No, you do not have to pay anything to become a Reseller.
What is cooperation Sponsorship?
Cooperation conducted between the parties and the committee organizer LEATHER SR Events
How do I get sponsorship from SR LEATHER?
Send your proposal to firstname.lastname@example.org
Title beginning with “Sponsorship”
What is the investment cooperation?
Cooperation built by Investor’s Business Enterprises SR LEATHER.
For now SR LEATHER don’t have an IPO, the investment will be done will be done is according to SOP Internal Company.
- Complaint and Returns
How do I make a complaint about the product?
You can call our Customer Service to connect to the complaint.
What if the goods are not what you expected?
You can make a complaint by:
-Provide Information about the difference
-menambahkan detailnnya photo
-ataupun you can directly go to our store
Can I do the returns?
Yes, you can return if the goods have a serious disability.
What requirements do returns?
Goods in 100% condition and has never been used.
Maksmal H + 3 after the goods to the consumer.
What I can do a refund?
We are sorry we can not do refunds, we can only redeem your goods with goods with the model or the same type.
What if the jacket is too big?
We will do the tailoring to turn down your jacket.
What if the jacket is too small?
Sorry if too small, leather jackets can not be raised.